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Booking Procedure & Confirmation

Bookings are accepted on a first come first served basis on receipt of an online booking or hard copy booking form and full payment.

Securing your booking

A place is not secure until a fully completed booking form has been received; either online or by post or fax, and full payment is received. If payment has not been received, The Focus Training Group reserves the right to allocate the place to another customer. On receipt of a booking form and payment, booking confirmation will be emailed to the delegate(s)/organisation as indicated.

Bookings can normally be accepted at any time up to one week prior to the course start date, subject to availability. For some City & Guilds courses, bookings made after a certain deadline will incur additional charges i.e. late examination fees, such charges will be advised at the time of booking.

Payment Terms

● Payment can be made online or over the phone using a Debit or Credit Card. This is the easiest option and will allow immediate confirmation of your place on a course. A 2% charge will apply for all payments made by Business Credit Card.

● Payment can be made by cheque, payable to ‘Focus Training (SW) Ltd’. Please post your cheque along with your completed booking form to the relevant training centre. Once your cheque has been processed, we will be in touch to confirm your course booking.

● Payment can also be made by BACS, please contact us for our bank details, or supply a purchase order number if you require an invoice. Please email your BACS remittance to Once your BACS payment is processed we will be in touch to confirm your course booking.

● Delegates will not be able to commence a course until full payment has been received. Invoices are normally issued on immediate receipt of payment or if invoicing terms have been agreed around eight weeks before the course is due to start.

Course Literature
Any publications can be purchased by prior arrangement of at least 14 days from The Focus Training Group.

Delegate Suitability/Substitution

It is the customer’s responsibility to ensure that the course is suitable for his/her requirements. All delegates should have read and understood the course outline and meet the necessary pre-requisites.

If you would like to make a delegate substitution please contact us as various periods of notice may be required and various administration fees may apply.

Cancellation and Rescheduling

If you wish to cancel or reschedule a course after your booking has been confirmed, we will make every effort to accommodate your new requirements although various periods of notice may be required for certain courses and various administration fees may apply. Please see details as follows:

● Cancellation or transfer with one week’s or more notice – full refund or transfer.

● Cancellation within one week and up to 48 hours beforehand – 50% refund.

● Cancellation within 48 hours – no refund.

● No notification of cancellation – no refund.

● Candidate substitution – where we receive a candidate substitution for a booking, if the original candidate has been registered and we have paid the registration fee, the booker will be liable for the registration cost.

(We will of course take special/exceptional circumstances into consideration).

In the unlikely event that your course has been cancelled, The Focus Training Group will make every effort to reschedule the course. If this is not possible, any fees will be refunded. The Focus Training Group will not be liable for any costs incurred by the customer as a result of booking a course that is later cancelled or rescheduled.


If you haven’t received your certificates after the course has been completed, and you don’t inform us of this within 6 months of your course finishing, you will be responsible for paying for any replacements required.

Contact Us

If you would like to make an enquiry please complete the contact form below

Bristol Centre - 01454 614203
Exeter Centre - 01392 829100
Newton Abbot Centre - 01626 832374
Plymouth Centre - 01752 348980
Redruth Centre - 01209 311001
Or contact us via email on: -
ESFA Service Desk Contact Information: - Telephone: 0370 2670001 Email:

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