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The Focus Training Group is committed to protecting the privacy and security of your personal information. The Website privacy notice describes how we collect and use personal information about you when you visit our website, in accordance with regulations.

The Focus Training Group is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice. Last update: 14 December 2023

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we use your data.

The Data we collect

The personal data we collect from you when visiting this site includes;
• questions, queries or feedback you leave, including your email address if you contact us
• your address if you use a service that includes a postcode or address lookup function/contact form
• your email address and subscription preferences when you sign up to our email alerts
• how you use our emails - for example whether you open them and which links you click on
• your Internet Protocol (IP) address, and details of which version of web browser you used
• information on how you use the site, using cookies and page tagging techniques

We use Google Analytics cookies to collect information about how you use our website, this includes IP addresses.
Google Analytics processes information about:
• the pages you visit on
• how long you spend on each page
• how you got to the site
• what you click on while you’re visiting the site

We also receive the same information from our booking system, when you book courses and training on our website

We make sure you cannot be directly identified by Google Analytics data.
We do this by using Google Analytics’ IP address anonymisation feature and by removing any other personal data from the titles or URLs of the pages you visit. We will not combine analytics information with other data sets in a way that would directly identify who you are.

Why we collect your data

We collect your personal data in order to:
• gather feedback to improve our services, for example our email alerts
• respond to any feedback you send us, if you’ve asked us to
• send email alerts to users who request them
• allow you to access our web services and make transactions
• provide you with information about local services
• monitor use of the site to identify security threats
• monitor the performance of the site to identify inefficiencies and errors

We use the information we collect through Google Analytics to see how you use our website and to see how well the site performs on your device.
We do this to help:
• make sure our website is meeting the needs of its users
• update the website with new or improved features
• make performance improvements, for example improving page load time and data usage

Our legal basis for processing your data

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of our website.

The legal basis for processing data collected with Google Analytics on is your consent. We are currently working with our supplier to make this easier for users to control.

What we do with your data

The data we collect may be shared with our technology suppliers;
Our technical support provider: Orbis:
Our back office systems; Microsoft 365:
Our booking system; AccessPlanIt:
And security monitoring and disaster recovery systems.

We will share your data if we are required to do so by law - for example, by court order, or to prevent fraud or other crime.

Google Analytics

The data we collect with Google Analytics cookies is transferred and stored with Google where we analyse it with Google Analytics software (GA4). We do not allow Google to use or share this data for their own purposes.

We will not:
• sell or rent your data to third parties
• share your data with third parties for marketing purposes

How long we keep your data

We only retain your personal data for as long as it is needed for the purposes set out in this document or for as long as the law requires us to.

We will:
• keep your email data until you unsubscribe
• keep your feedback data for 2 years
• delete access log data which contain your IP address after 120 days

Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13 years old.

Where your data is processed and stored

We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.

All personal data is stored in the European Economic Area (EEA). Data collected by Google Analytics may be transferred outside the EEA for processing.

Where data processing happens in the US, we check that our suppliers need to meet the certification standards set out in the UK-US data bridge agreement UK US Data Bridge at .GOV. This facilitates flows of personal data to certified US companies that have opted in to the EU-US Data Privacy Framework.

Links to other websites

This privacy notice only applies to and does not cover any of the websites that we link to. These sites have their own terms and conditions and privacy policies.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to our site from another website

If you come to our website from another website, we may receive personal information from the other website. You should read the privacy policy of the website you came from to find out more about this.

Contact us or make a complaint

If you have any concerns about our use of your personal information, you can make a complaint to us

By Email:

By post: Data Protection Officer, Focus Training, 69 St Modwen Rd, Plymouth PL6 8LH

You can also make a complaint to the Information Commissioner, who is an independent regulator.

Information Commissioner
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm (please check your provider for call charges)

Information Commissioner's Office
Wycliffe House
Water Lane

Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date will show the date of the last change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, we will take reasonable steps to let you know.

Last updated 24 January 2024

Contact Us

If you would like to make an enquiry please complete the contact form below

Bristol Centre - 01454 614203
Exeter Centre - 01392 829100
Newton Abbot Centre - 01626 832374
Plymouth Centre - 01752 348980
Redruth Centre - 01209 311001
Or contact us via email on: -
ESFA Service Desk Contact Information: - Telephone: 0370 2670001 Email:

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