If the person is not satisfied with the informal route then they can submit a formal complaint. This can be submitted via one of the below methods;
Telephone: 01752 348980 asking to speak to the Manager on duty
Email: complaints@tftg.org
Letter: The Focus Training Group, 63-69 St Modwen Road, Plymouth, PL6 8LH
• Receipt of the complaint will be acknowledged within writing within 2 working days from when the formal complaint is received.
• A member of the senior management team will deal with the complaint and a full investigation will be carried out. This may include further discussions, clarifications or meeting with the complainant.
• We will reply within 15 working days with a full response outlining the outcomes of the investigation in writing. If it is not possible to respond within this time, for example because a detailed enquiry is still taking place, or staff absence etc - we will issue an interim response, explaining what is being done to deal with the complaint and when a full reply can be expected.
• Notify you within 10 working days if the complaint is not upheld, reasons will be given as to why.