Highfield E-Learning Managing Conflict Overview
Conflict in the workplace is destructive and detrimental to all stakeholders. It can leave disengaged employees, unhappy customers and reputational damage.
Unfortunately, from time to time, we all find ourselves in a conflict situation. Knowing how to effectively and confidently diffuse such situations is vital to reduce the risk of threatening or abusive behaviour in the workplace.
Who is this course aimed at?
Highfield’s E-learning short course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees.
What topics will it cover?
- What is work based conflict?
- Responses to conflict
- Cultural Differences
- Different Ego Types
- Breakdowns in Communication
- The Behavioural Cycle
- The PEACE Model
- Conflict with Customers
- The HEAT Technique
- Patterns of Behaviour
- Distance Zones
- Physical Conflict Warning and Danger Zones
- Impact Factors
- Impact Factors
How long will the course take?
The course will take 20 to 40 minutes.
We will provide you with the link you need to take the course upon booking and payment.
Will I receive a certificate?
Learners will receive a Highfield E-Learning completion certificate, which is downloadable upon successfully finishing the course.
What books will I need?
No books are required.
How much will it cost?
£10+VAT per candidate.
How do I book this course?
Contact us directly if you’re interested in this course. We can then process your booking, take your payment and provide you with the link to the online course.