Customer Service Practitioner Apprenticeship from the Focus Training Group

Details
Units Covered
End Point
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The Details

Duration: 12 months with End Point Assessment (EPA)

Cost: The apprenticeship is set at £3500 with a £175 + VAT employer contribution

On Programme Delivery

Functional Skills: Both Maths and English are required at Level 1 or relevant GSCE results, but will attempt Level 2

Knowledge and Understanding

Knowing your customers

Understanding the organisation

Meeting regulations and legislation

Systems and resources

Your role and responsibility

Customer experience

Product and service knowledge

Assessment in the Workplace

Your designated Training Consultant will visit you in the workplace to support the development of your on-programme portfolio and to complete your quarterly reviews

Tracking Your Progress: Our electronic portfolio, iLearner will track your progress

People Involved in Your Apprenticeship

Training Consultant: A qualified and experienced assessor

Group Quality Manager: Michelle Pointer

Gateway: On completion of the on-programme learning, the employer, training provider and learner will confirm that the apprentice is ready for the End Point Assessment

End Point Assessment (EPA)

Apprentice showcase worth 65%

Practical observation worth 20%

Professional discussion worth 15%

Grading

The apprenticeship includes pass and distinction grades which are applied at the end of the End Point Assessment with the final grade based on the performance in the apprentice showcase, practical observation and professional discussion.