COURSES
The Details

Duration: 12 months with End Point Assessment (EPA)

Cost: The apprenticeship is set at £3500 with a £175 + VAT employer contribution

On Programme Delivery

Functional Skills: Both Maths and English are required at Level 1 or relevant GSCE results, but will attempt Level 2

Knowledge and Understanding

Knowing your customers

Understanding the organisation

Meeting regulations and legislation

Systems and resources

Your role and responsibility

Customer experience

Product and service knowledge

Assessment in the Workplace

Your designated Training Consultant will visit you in the workplace to support the development of your on-programme portfolio and to complete your quarterly reviews

Tracking Your Progress: Our electronic portfolio, iLearner will track your progress

People Involved in Your Apprenticeship

Training Consultant: A qualified and experienced assessor

Group Quality Manager: Michelle Pointer

Gateway: On completion of the on-programme learning, the employer, training provider and learner will confirm that the apprentice is ready for the End Point Assessment

End Point Assessment (EPA)

Apprentice showcase worth 65%

Practical observation worth 20%

Professional discussion worth 15%

Grading

The apprenticeship includes pass and distinction grades which are applied at the end of the End Point Assessment with the final grade based on the performance in the apprentice showcase, practical observation and professional discussion.

Are you interested in the Customer Service Practitioner Apprenticeship?
Please call 01752 348980 or email us using the form below

DOWNLOAD INFO
Other apprenticeships

Please select below to view other apprenticeships we offer

Installation Electrician/Maintenance Electrician Apprenticeship
Installation Electrician/Maintenance Electrician Apprenticeship
Find out More
Fire, Emergency and Security Systems Technician Apprenticeship
Fire, Emergency and Security Systems Technician Apprenticeship
Find out More
Gas Engineering Operative Apprenticeship
Gas Engineering Operative Apprenticeship
Find out More
Team Leader/Supervisor Apprenticeship
Team Leader/Supervisor Apprenticeship
Find out More
Popular Courses
close CLOSE
Other people also looked at these popular courses
Installation Electrician/Maintenance Electrician Apprenticeship
Installation Electrician/Maintenance Electrician Apprenticeship
Find out More
Assistant Accountant Apprenticeship
Assistant Accountant Apprenticeship
Find out More
Gas Engineering Operative Apprenticeship
Gas Engineering Operative Apprenticeship
Find out More
Fire, Emergency and Security Systems Technician Apprenticeship
Fire, Emergency and Security Systems Technician Apprenticeship
Find out More
Team Leader/Supervisor Apprenticeship
Team Leader/Supervisor Apprenticeship
Find out More
Customer Service Practitioner Apprenticeship
Customer Service Practitioner Apprenticeship
Find out More
Business Administration Level 3 Apprenticeship
Business Administration Level 3 Apprenticeship
Find out More
Amazon Voucher
Amazon Voucher
Find out More
Contact Us

If you would like to make an enquiry please complete the contact form below

Bristol Centre - 01454 614203
Exeter Centre - 01392 829100
Newton Abbot Centre - 01626 832374
Plymouth Centre - 01752 348980
Redruth Centre - 01209 311001
Or contact us via email on: - enquiries@thefocustraininggroup.com
ESFA Service Desk Contact Information: - Telephone: 0370 2670001 Email: SDE.servicedesk@education.gov.uk

Thankyou for your message.

Please check you have filled in the form correctly.

I agree to the terms and conditions laid out in the Privacy Policy *
Untitled Design 19

22 Jun 2022

Renewable Courses
City Guilds Epa Plaque 1

10 Jun 2022

Achieving the City & Guilds Excellence in End Point Assessment Plaque
Untitled Design 39

01 Jun 2022

Winners of the 2022 Bristol and Bath Apprenticeship Awards announced
Copy Of Social Media Facebook Post 2

27 Apr 2022

Follow Us
Ben

27 Apr 2022

Apprenticeship Awards
Img 6066

27 Apr 2022

Open Day Success

All the social

Show Me All